Kieslect warrants this product to be free from defects in material or workmanship for a period of one (1) year following the date of purchase, provided that the product is under normal use. This limited warranty does not cover failures due to abuse, accidental damage or when repairs have been made or attempted by anyone other than Kieslect and its Authorized Service Centers. A defective product meeting the warranty conditions set forth herein will be repaired or replaced at our discretion at no charge.

What does this limited warranty not cover?

(a) Damage, conditions or malfunctions not resulting from defects in material or workmanship.

(b) Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.

(c) Damage and/or scratches to the finish of the case, mirror, bracelet, strap or other components caused by wear or accident.

(e) Product that are not purchased directly on Kieslect Official Website.

How to Request Warranty Service?

To obtain warranty service, you must first contact our support team at support@longchees.com to determine the problem and the most appropriate solution for you. Kindly provide the proof of purchase and your order number when you request a warranty service.