Kieslect
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Shipping & Returns
Make sure to read and understand the return policy before making a purchase. Any questions please contact our customer service.
Warranty & Service Policies
We offer the highest two-year warranty policy in the industry, please read the Kieslect warranty policy and contact our customer service with any questions.
Frequently Asked Questions About Product
Please read our frequently asked questions to find out more.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Shipping methods?
Including DHL/UPS/FEDEX/By Airline/By Sea/By train.
How long is the dispatch time?
Generally, all order will be sent out within 3-7 business day (presale and out of stock order(s) are not suitable it ). Refering priority the seller’s shipping notice in Festival holiday. If it is a pre-sale item, the shipping time is depended on the pre-sale description.
How long will I receive my parcel?
We have set the suitable shipping methods and corresponding charge for most countries and regions. The shipping time is based on the logistics carrier’s service.
Remote areas can be delivered?
We need explained whether customers’ parcel could be delivered to remote areas is based on the logistics carrier service. And we could not promise it. Certainly, if it is fail in shipment, we will contact the buyer at first.
How to make a full refund?
If your order has not been shipped, you can apply for a refund. If you have any questions, please contact our customer service.
The money will be refunded to the original payment account. It usually takes 3-5 working days for the money to become available in your account.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
