FAQ

We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.

Including DHL/UPS/FEDEX/By Airline/By Sea/By train.

Generally, all order will be sent out within 3-7 business day (presale and out of stock order(s) are not suitable it ). Refering priority the seller’s shipping notice in Festival holiday. If it is a pre-sale item, the shipping time is depended on the pre-sale description.

We have set the suitable shipping methods and corresponding charge for most countries and regions. The shipping time is based on the logistics carrier’s service.

We need explained whether customers’ parcel could be delivered to remote areas is based on the logistics carrier service. And we could not promise it. Certainly, if it is fail in shipment, we will contact the buyer at first.

If your order has not been shipped, you can apply for a refund. If you have any questions, please contact our customer service.

The money will be refunded to the original payment account. It usually takes 3-5 working days for the money to become available in your account.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Varies of link and model has its promotion in limited time. It means not all model are be in discount at the same time. And the price allow to ups and downs. You are suggested to follow us to learn more.

If there are abnormal in your payment, please contact our representative or email help@kieslect.com. If it is not business time, you are suggested to leave message involve your order number or user name, we will assign the relevant personnel as soon as possible after receiving.

You are suggested to select one of shipping methods in our supported to deliver your parcel. Certainly, we hope to improving our service in the future.